Privacy Policy


SOIGNEBYK | Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.soignebyk.com 

Section 1 – GENERAL INFORMATION
1.1 Any information passed through to SOIGNEBYK is managed in accordance with the privacy laws and rules that apply in the Barbados and is passed through a secure connection on the Internet. If a customer wishes for their information to be removed from out database, this should be requested in writing to info@soignebyk.com.

Section 2 – PERSONAL DATA

2.1 Personal data is only stored at all times if you purchase a product and/or service from SOIGNEBYK or if you have explicitly given permission for this. Personal data is stored by:

 Founder:  Rikaela Howell
 Business Name: SOIGNEBYK

2.2 The personal data stored by SOIGNEBYK serve mainly to execute the agreement with regard to the delivery of a product and / or service by SOIGNEBYK. Without this provision of information it is not possible for SOIGNEBYK
to execute the agreement.

2.3 SOIGNEBYK handles your personal data with the utmost care and makes every effort to store your data securely.

2.4 SOIGNEBYK stores the following personal data of you:

For the execution of the agreement for the service provided: your name, address, postcode, place of residence, telephone number and / or e-mail address;

For the execution of the agreement for the product to be delivered: your name, address, postcode, place of residence, telephone number, order number and / or e-mail address;

For paying and handling the invoices: your name, address, postcode, place of residence and / or e-mail address;

For sending the newsletters: your name, address, zip code, place of residence, telephone number and / or e-mail address;

For handling questions and complaints: name, address, postal code, place of residence, telephone number and / or e-mail address.

2.5 Personal data will never be stored longer than strictly necessary and can be viewed, changed and deleted at any time. If use is made of photographs or other images on which natural persons are depicted, SOIGNEBYK always will first request permission from the person whose photo or image is placed. View, change and delete and withdrawal of the given consent is possible through the newsletter or through an unambiguous statement addressed to info@soignebyk.com.

For the proper completion of the agreement, SOIGNEBYK can use a number of external parties that may also gain insight into your data. In any case, they will store the data for as long as this is necessary for the execution of their work. Under no circumstances will the personal data be used for purposes other than the work for SOIGNEBYK unless explicit permission has been requested from the person concerned. Processor agreements apply to all external transfers of personal data.

2.6 An external fulfillment party is used to deliver the product. Personal data, necessary for the execution of the agreement, will be provided to the fulfillment party.

2.7 A payment provider is used for the collection of invoices. Personal data, necessary for collecting the payments, are provided to the payment provider.

2.8 An e-mail service provider is used for sending the newsletter. Personal data, necessary for sending the newsletter, are provided to the e-mail service provider.

2.9 If you want more information about which external parties your personal data are processed with, you can always send an e-mail to info@soignebyk.com.


Section 3 – WHICH INFORMATION DO WE COLLECT?
3.1 When registering on our website we collect your name and e-mail address. When purchasing on our website we collect name, credit card number, billing address, shipping address and phone number. We collect details of transactions you carry out through the website and of the fulfillment of your orders.

3.2 If you contact us, we may keep a record of that correspondence.

3.3 When you visit our website we may automatically collect information about your computer, including your IP address, time zone, and some of the cookies that are installed on your device, operating system and browser type for our administration and to report accurate information to our advertisers. This does not include any individual information, but only statistical data about your actions and patterns. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

3.4 If you choose a direct payment gateway to complete your purchase, then we store your credit card data. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

3.5 Please note, credit card details are not retained online. The only information stored is a customer’s transaction history, name, address & e-mail address.

3.6 By submitting your e-mail address in connection with the order/purchase process, you agree that we may use your e-mail address to contact you for matters regaring your order and other promotional activity. If you wish to cancel your subscription to SOIGNEBYK mailings, you can do so at any time by scrolling to the bottom of the e-mail and clicking on the unsubscribe link.

3.7 We collect Device Information using the following technologies:

•“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
•“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

3.8 Additionally, when you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

3.9 When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


Section 4 – HOW DO WE USE YOUR INFORMATION

4.1 We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

4.2  Additionally, we use the order information we collect to communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

4.3 To screen for potential fraud and to ensure that content from the website is presented in the most effective manner for you and for your computer.

4.2 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contracted for such purposes.

4.3 To carry out our obligations arising from any contracts entered into between you and us.

4.4 We may also use your information to track your purchase or history.

 

Section 5 – HOW WE SHARE YOUR PERSONAL INFORMATION
5.1 We can use your date or permit selected third parties to use your date, to provide you with information about goods and services, which may be of interest to you, and they or we may contact you about these.

5.2 We may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mails and e-mails, analyzing customer date, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys and providing marketing purposes.

5.3 We may share the personal information that you submit through one of our interactive services, such as ratings and reviews, with the general public or our affiliates.

5.4 SOIGNEBYK may share your personal information in order to protect the legal rights of our company, our employees, our agents and our affiliates, to protect the safety and security of our visitors, to detect and protect against fraud, or to comply with law or legal process.

5.5 Also, we share your Personal Information with third parties to help us use your Personal Information, as described above.  For instance, we use Shopify to power our online store(you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site-you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

5.6 Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Section 6 – HOW WE PROTECT YOUR INFORMATION
6.1 SOIGNEBYK is aware of the fact that our customers trust us to protect their personal information. We want you to know that SOIGNEBYK takes that task very serious and maintain reasonable and appropriate physical, electronically and procedural safeguards to help protect your personal information. While we attempt to protect the information in our possession, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.

Section 6 – CHANGES TO THIS PRIVACY POLICY

6.1 We reserve the right to modify this privacy policy at any time, so please review it frequently.

6.2 Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

6.3 If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Section 7 – DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Section 8 – DATA RETENTION
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Section 9 – MINORS
The Site is not intended for individuals under the age of 18, without parental supervision.


Section 10 – CONTACT US
For more information about our privacy or security practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@soignebyk.com.