We understand that you may have inquiries regarding our offerings and the ordering procedure. Here are some responses to some of your queries. Please contact our staff between 10 a.m. and 5 p.m. EST, Monday through Friday, if you can't find the response to your query here.
Q: DO YOU SHIP INTERNATIONALLY?
Yes, we do offer international shipping, with the exception of those countries in the continents of India, Africa, and parts of Europe. You can find more information on the countries we ship to by entering your address at checkout.
We offer to ship with and without tracking, however, we do recommend the ‘Shipping with Tracking’ option to ensure you are able to track the progress of your package and ensure it arrives safely. We are not responsible for any lost packages or damages that happened during the postal transit.
Q: HOW MUCH DOES INTERNATIONAL SHIPPING COST?
International shipping costs can be influenced by various factors such as distance, package size, weight, and country-specific regulations. However, we guarantee transparent and accurate shipping fees that are calculated during checkout to ensure that you receive the best possible deal, regardless of the size of your package. Our goal is to provide a seamless and affordable shipping experience for all our customers.
Q: HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
We understand the importance of timely delivery and offer various shipping options to suit your needs. Our team works around the clock to ensure that your order is processed and shipped promptly. Please note that international orders may take longer due to customs processing times. We strive to deliver all international orders within 7-14 business days but appreciate your patience and understanding.
Q: DO YOU PROVIDE TRACKING INFORMATION?
Yes, if you have placed an order for international shipping you will receive a tracking number for your order via email once your order has been shipped. If you haven’t received tracking info within 5 business days, then please contact us via email at email@example.com.
Q: I ORDERED MULTIPLE ITEMS BUT ONLY RECEIVE ONE. WHERE IS THE REST OF MY ORDER?
We work with multiple global partners, so it can happen that some of your items are shipped separately to speed up delivery. Rest assured that you will get the items that you have ordered. Once we've received your query, the relevant team will get back to you as soon as possible. Depending on seasonal trends, this may take a little longer. Your query will always be passed to a team that can help, so rest assured that you're contacting the right team.
Q: DO YOU OFFER LOCAL DELIVERY?
We offer local delivery within Barbados for all orders, regardless of size, at an affordable fee. Our transparent and accurate delivery fees are calculated at checkout, and we provide tracking numbers for all local orders. Our customer service team is available to help with any questions or concerns to ensure a seamless and enjoyable shopping experience.
Q: CAN I REQUEST A SPECIFIC DELIVERY TIME AND DATE?
At Soignébyk we know how important it is to receive your order on time. Although we cannot guarantee a specific delivery date or time, we offer same-day delivery for orders placed before 10:00A.M. This option is available at checkout, allowing you to receive your package as quickly as possible. Whether you need an item urgently for a special occasion or simply cannot wait to receive your purchase, our same-day delivery option can help ensure speedy delivery. So, if you need your package right away, choose same-day delivery at checkout and we'll do our best to get it to you as soon as possible.
Q: WHAT HAPPENS IF I AM NOT HOME DURING DELIVERY?
If you are not available during delivery, our delivery team will make a second attempt to deliver your package. This second attempt will occur as soon as possible, usually within the next day or two. If for any reason the second attempt is unsuccessful, we will contact you to arrange a new delivery time that is convenient for you. This process is designed to ensure that you receive your package in a timely and efficient manner, while also minimizing any inconvenience or disruption to your daily routine.
Q: CAN I COLLECT MY ORDER INSTEAD OF HAVING IT DELIVERED?
Yes. We understand that sometimes you may prefer to pick up your order instead of having it delivered. That's why we offer the option to pick up your order from select locations. Our pickup locations are convenient and easy to access, making it simple for you to get your order on your own schedule.
To arrange a pickup time and location, please contact us at firstname.lastname@example.org. We will be happy to provide you with the necessary information and ensure that your order is ready for pickup at the chosen location.